Return and Refund Policy
30-Day Return Policy
We accept eligible returns requested within 30 days after you receive your order.
To qualify for a standard return, the item must be unused, unmodified, undamaged, complete with all original parts, and returned in its original packaging. Proof of purchase or a valid MOJOH order number is required.
Approved standard returns are subject to a 10% restocking fee, calculated on the purchase price paid for the returned items. This fee is deducted from your refund in addition to any applicable return-shipping cost.
The restocking fee does not apply to items that arrived defective, damaged, or incorrect, or where prohibited by applicable law.
Starting a Return
Before returning an item, please email brian@mojohgear.com with your order number and reason for the return.
If your return is approved, we will email you return instructions and, for eligible U.S. returns, a prepaid return-shipping label to print. We will inform you of the return-shipping deduction before you send your package.
Print the label, securely package the approved items with all original parts, and drop off the package with the carrier shown on the label. Please retain your drop-off receipt and tracking information.
Approved standard returns must be shipped within 14 days after authorization. Items returned without prior authorization may not be accepted.
Our return address is:
MOJOH Gear
14739 SE Arista Drive
Oak Grove, Oregon 97267
United States
Return Shipping Costs
Customers are responsible for return-shipping costs for standard returns.
For eligible U.S. returns, MOJOH will provide a prepaid return-shipping label by email. The cost of the label will be deducted from your refund. Providing a prepaid label does not mean return shipping is free.
For international returns or addresses where a prepaid label is unavailable, we will provide return instructions. You may need to arrange and pay for return shipping directly with a carrier. If we provide a label, we will explain the shipping deduction before you send the package.
Original shipping charges and return-shipping costs are non-refundable for standard returns, except where required by law.
Please package your return securely and retain proof of shipment. If you arrange your own shipping, we strongly recommend a trackable service and appropriate insurance. If a return is lost or damaged in transit, please contact us so we can help investigate with the carrier.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact brian@mojohgear.com as soon as possible if an item is defective, damaged, or incorrect.
Include your order number, a description of the issue, and photographs when applicable so we can evaluate the problem and make it right.
If a return is required because an item arrived defective or damaged, or because MOJOH shipped the wrong item, we will provide a return label at no cost to you or arrange reimbursement of reasonable return-shipping costs. Please contact us before purchasing your own label so we can coordinate the return.
No restocking fee will apply to these returns.
Non-Returnable Items
The following items are not eligible for standard returns:
- Gift cards
- Custom or personalized products
- Items specifically marked “Final Sale”
Items purchased at a promotional or pre-order price are not automatically considered final sale unless the product listing specifically states otherwise.
These exclusions do not limit your rights regarding defective or incorrect items or any other rights under applicable law.
Exchanges
We do not process direct exchanges. To receive a different item, please request a return for the original item and place a new order after the return has been approved.
Standard return conditions and applicable fees apply.
Refunds
We will notify you after we receive and inspect your return and let you know whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days. For standard returns, we will deduct the applicable 10% restocking fee and the cost of any return-shipping label we provided. If you paid the carrier directly for return shipping, we will not deduct a separate return-label charge.
Original shipping charges are not refunded for standard returns, except where required by law.
Your bank or credit-card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact brian@mojohgear.com.
European Union 14-Day Cooling-Off Period
For eligible orders delivered to the European Union, you may withdraw from your purchase within 14 days after delivery without providing a reason, subject to applicable statutory exceptions.
Notify us at brian@mojohgear.com within that period and send the goods back within 14 days after notifying us. Our approval is not required to exercise this statutory right.
You are responsible for direct return-shipping costs unless the item is defective, damaged, or incorrect. No restocking fee applies. You may inspect the goods as you would in a store; deductions may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. Our standard unused-item and original-packaging requirements do not restrict this right.
We will reimburse eligible payments, including the cost of our least expensive standard outbound delivery option, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence of shipment, whichever occurs first.
Your Statutory Rights
Nothing in this policy limits any consumer rights or remedies available to you under applicable law.
Questions
For questions about a return or refund, please contact brian@mojohgear.com.