Return and Refund Policy

30-Day Return Policy

We accept eligible returns requested within 30 days after the customer receives the order.

To be eligible for a return, the item must be unused, unmodified, undamaged, complete with all original parts, and returned in its original packaging. Proof of purchase or a valid MOJOH order number is also required.

Approved standard returns are subject to a 10% restocking fee, which is deducted from the refund. The restocking fee does not apply to items that arrived defective, damaged, or incorrect.

Starting a Return

Before returning an item, please email brian@mojohgear.com with your order number and reason for the return.

If your return is approved, we will provide return instructions. Approved returns must be sent to:

MOJOH Gear
14739 SE Arista Drive
Oak Grove, Oregon 97267

Items returned without prior authorization may not be accepted. Approved returns must be shipped within 14 days after authorization.

Return Shipping Costs

Customers are responsible for arranging and paying for return shipping for standard returns. MOJOH does not provide prepaid return labels for standard returns.

Original shipping charges and return-shipping costs are non-refundable. We strongly recommend using a trackable shipping service and retaining your shipping receipt. MOJOH is not responsible for returned items that are lost or damaged before reaching us.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, or incorrect. Include your order number, a description of the issue, and photographs when applicable so we can evaluate the problem and make it right.

If a return is required because an item arrived defective or damaged, or because MOJOH shipped the wrong item, MOJOH will cover the reasonable return-shipping cost.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Custom or personalized products
• Items specifically marked “Final Sale”

Items purchased at a promotional or pre-order price are not automatically considered final sale unless the product listing specifically states otherwise.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to return the original item in accordance with this policy and place a new order after the return has been approved.

Refunds

We will notify you after we receive and inspect your return. If the return is approved, the eligible refund will be issued automatically to your original payment method within 10 business days.

Original shipping charges are not refunded for standard returns. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact brian@mojohgear.com.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to a customer in the European Union, the customer has the right to cancel or return the order within 14 days after receiving it, for any reason and without providing justification, subject to applicable exceptions.

The customer must notify us within the 14-day period and return the merchandise within 14 days after notifying us. Customers are responsible for the direct cost of return shipping unless the merchandise is defective, damaged, or incorrect.

For an eligible statutory withdrawal, MOJOH will reimburse the purchase price and any applicable standard outbound delivery charge as required by law. We may withhold the refund until we receive the returned merchandise or evidence that it has been shipped.

Questions

For questions about a return or refund, please contact brian@mojohgear.com.