Warranty
Thank you for choosing Mojoh. We are committed to providing you with high-quality products and excellent customer service. We stand behind the craftsmanship of our products and offer the following warranty policy.
Warranty Coverage
Mojoh warrants that your Ryzer is free from defects in materials and craftsmanship during normal use for a period of one (1) year from the date of the original purchase.
Warranty Process for Purchases from mojohgear.com
In the unlikely event that a problem arises with the materials or craftsmanship of your Mojoh Ryzer within the one (1) year warranty period, please follow these steps:
- Email your contact information to mojoh@mojohgear.com.
- Attach pictures of any defective parts.
- Briefly explain the issues you are experiencing.
Warranty Process for Purchases from an Authorized Mojoh Retailer
If you purchased your Ryzer from an Authorized Mojoh Retailer, please follow these steps:
- Contact the retailer from which the Ryzer was purchased to initiate the warranty process.
- If the retailer is unable to assist with your repair, email the following information to mojoh@mojohgear.com:
- Your contact information
- Copy of the original purchase receipt
- Pictures of any defective parts
- Brief explanation of the issues you are experiencing
Warranty Exclusions
Please note that the warranty does not cover the following:
- Normal wear and tear
- Accidental damage
- Misuse
- Improper care
- Product alterations
The warranties are only valid for Ryzers purchased through mojohgear.com or from an Authorized Mojoh Retailer.
Repairs
Repairs that are not the result of manufacturer defects or craftsmanship, or repairs needed outside the one (1) year warranty timeframe, can still be accommodated for a reasonable fee. To inquire about repair services, please email the following information to mojoh@mojohgear.com:
- Your contact information
- Pictures of any defective parts
- Brief explanation of the issues you are experiencing
If you have any further questions or need assistance, please don't hesitate to contact us at mojoh@mojohgear.com. We are here to help.